Our services
Service & CX Design
A service is the value your company delivers to customers through the coordination of people, processes, technology, and touchpoints. Service design brings these elements together, ensuring a smooth, cohesive experience that meets your business goals and exceeds customer expectations.
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CX focuses on how customers feel at each step of their journey with your service - from first contact to ongoing support. It’s a key part of service design, ensuring that every interaction leaves a positive, lasting impression.
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Typical engagements:
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Developing multi-channel service models
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Designing integrated retail experiences
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Optimizing customer support ecosystems
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Creating new services from scratch
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Improving existing services
Digital and Mobile Design
Digital and mobile design involves creating intuitive, user-friendly interfaces for websites, apps, and other digital platforms. It focuses on crafting experiences that are not only visually appealing but also functional and accessible across various devices.
Digital and mobile design bridges the gap between technology and services, ensuring a seamless experience from desktop to mobile and beyond.​
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Typical engagements:
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Designing mobile apps
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Creating responsive websites
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Optimizing e-commerce platforms
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Improving the usability of existing digital products
Business Design
Business design is the integration of strategic thinking and design principles to solve complex business challenges. It focuses on aligning a company’s operational, financial, and customer-facing elements to ensure that the business model supports both innovation and long-term growth.
Business design rethinks how companies create, deliver, and capture value, helping them adapt to changing market conditions and customer needs.
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Typical projects:
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Developing new business models
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Crafting value propositions
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Designing strategic roadmaps
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Improving internal processes
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Launching new products or services
Innovation for Sustainability
We help organizations tackle sustainability challenges by designing triple-bottom-line solutions that balance people, planet, and profit. Our approach keeps people at the center, creating services, digital products, and new value propositions with sustainability woven into the core, appealing to a broad range of users.
While not every sustainability issue requires innovation, we focus on those challenges where new approaches can drive meaningful, sustainable change and transform the way business is done.
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Typical projects:
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Circular economy approaches
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New services for electric mobility
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Social change programs
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Design and redesign of business models with sustainability at the core
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New ways to deal with risks
Training and Coaching
We empower teams by designing tailored training programs that build essential skills and foster a culture of innovation. Our approach is hands-on, equipping employees across departments to think creatively and collaborate effectively.
Whether it’s through design-thinking workshops or leadership coaching, we ensure your organization stays agile and ready to tackle new challenges.
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Courses:
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Design Thinking
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Service Design
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Business Design
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Design Thinking for Sustainability
